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PAX devices

PAX A920	PAX A60

• Initial PAX device setup. Set up as a payment terminal where the orders are taken on an iPad.
• Initial PAX device setup as a register. Set up to enter and tender orders all on the PAX device.
• Setup as a customer facing display payment terminal.
• Pair PAX device with an iPad register.
• Using a PAX with LinkPOS
• Refunding payments
• Close the batch manually.
• Automatically close the batch
• Configure offline mode
• Tender and order with a gift card and use the PAX device to get the gift card number: video
• Lookup a transaction on the PAX that did not get recorded on the LinkPOS app and void the transaction: video
• The LinkPOS app won't load.
• Error: Listening Port Unavailable

LinkPOS iPad app

• 

  iPad LinkPOS register
  • Using a PAX with LinkPOS
    • Sale
    • Sale with tips on the device
    • Full service with tips
    • Refunding a payment
    • Manually entering the credit card number
      • For customers using First American Payment Systems (FAPS) here is the contact information:
      • phone: 1 (844) 898-0341
      • email: isvmerchantsupport@first-american.net
  • Resend Transactions
  • QuickBooks Desktop Export
  • Import Menu from an Excel file
  • Inventory Instructions
  • Generic Data API EndPoint Instructions
  • Fixed Mount Scanner Setup
  • New iPad initial setup
  • Upgrade the iPad app
  • Adding a cash tip to a cash payment while using cash discounting
  • Settings
  • How to Create Delivery Areas Using Google Maps
  • Permissions required to communicate with the PAX and any other device on the network.
  • Setup and usage of the time clock features.
  • Create a manager override card
  • Receipt amount and discount rules

Printers

Star printer	Epson printer	Star SP 700 Impact printer	Zebra label printer

• Printer Configuration

Local Network

• All of the devices in the system must be on the same local network. There needs to be a single WIFI network that all of the iPads and PAX devices connect to. The router that provides the WIFI network also needs to have ethernet ports so the printers can be plugged in to the same network. If there aren't enough ethernet ports an ethernet hub can be plugged in to the router and then the printers can be plugged in to the ethernet hub.
• Suggested network hardware
• Apple Airport Extreme router configuration
• Connect an iPad to the network.
• Connect a PAX device to the network.
• Connect an Epson printer, Star Micronics printer, Zebra label printer to the network.

Bump screen

Bump screen

Customer Facing Display

Customer facing display

• Here is a video showing how to set up an iPad as a customer facing display: video

TimeClock

Clock In/Out Page

• Setup and usage of the time clock features.

Payroll

• Features and documents
• New Hire Employees

Document quick links:

• ACH Authorization form
• Federal and state tax information

Employee Document quick links:

• Employee ACH Authorization form
• Employee IRS W4 form
• Employee i9 form

Loyalty

• LinkPOS Automated Texting Options
• LinkPOS Loyalty Texting Options
• Enable or disable loyalty for items in a menu

Online Ordering

• Enable LinkPOS online ordering
• Use your online ordering domain name and point it to our online ordering servers

New Clients

• Software Agreement & ACH Form
• LinkPOS Client Information Sheet
• First American onboarding form
• First American onboarding form

Legacy devices

• Go here for support documents on devices that are no longer the default configuration.