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* Lookup a transaction on the PAX that did not get recorded on the LinkPOS app and void the transaction: [https://linkordering.com/lookup_and_void.mp4 video] | * Lookup a transaction on the PAX that did not get recorded on the LinkPOS app and void the transaction: [https://linkordering.com/lookup_and_void.mp4 video] | ||
* [[The LinkPOS app won't load]]. | * [[The LinkPOS app won't load]]. | ||
* Error: [[Listening Port Unavailable]] | |||
== LinkPOS iPad app == | == LinkPOS iPad app == | ||
Revision as of 14:45, 31 December 2022
PAX devices
- Initial PAX device setup. Set up as a payment terminal where the orders are taken on an iPad.
- Initial PAX device setup as a register. Set up to enter and tender orders all on the PAX device.
- Setup as a customer facing display payment terminal.
- Pair PAX device with an iPad register.
- Using a PAX with LinkPOS
- Close the batch manually.
- Configure offline mode
- Tender and order with a gift card and use the PAX device to get the gift card number: video
- Lookup a transaction on the PAX that did not get recorded on the LinkPOS app and void the transaction: video
- The LinkPOS app won't load.
- Error: Listening Port Unavailable
LinkPOS iPad app
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- Using a PAX with LinkPOS
- Sale
- Sale with tips on the device
- Full service with tips
- Refunding a payment
- Manually entering the credit card number
- For customers using First American Payment Systems (FAPS) here is the contact information:
- phone: 1 (844) 898-0341
- email: isvmerchantsupport@first-american.net
- QuickBooks Desktop Export
- Import Menu from an Excel file
- Inventory Instructions
- Generic Data API EndPoint Instructions
- Fixed Mount Scanner Setup
- New iPad initial setup
- Upgrade the iPad app
- Adding a cash tip to a cash payment while using cash discounting
- Settings
- How to Create Delivery Areas Using Google Maps
- Permissions required to communicate with the PAX and any other device on the network.
- Setup and usage of the time clock features.
- Create a manager override card
- Using a PAX with LinkPOS
Printers
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| Star printer | Epson printer | Star SP 700 Impact printer | Zebra label printer |
Local Network
- All of the devices in the system must be on the same local network. There needs to be a single WIFI network that all of the iPads and PAX devices connect to. The router that provides the WIFI network also needs to have ethernet ports so the printers can be plugged in to the same network. If there aren't enough ethernet ports an ethernet hub can be plugged in to the router and then the printers can be plugged in to the ethernet hub.
- Suggested network hardware
- Apple Airport Extreme router configuration
- Connect an iPad to the network.
- Connect a PAX device to the network.
- Connect an Epson printer, Star Micronics printer, Zebra label printer to the network.
Bump screen
Customer Facing Display
- Here is a video showing how to set up an iPad as a customer facing display: video
TimeClock
Payroll
Document quick links:
- ACH Authorization form
- Federal and state tax information
- Employee ACH Authorization form
- Employee IRS W4 form
- Employee i9 form
Loyalty
Online Ordering
- Enable LinkPOS online ordering
- Use your online ordering domain name and point it to our online ordering servers
Legacy devices
- Go here for support documents on devices that are no longer the default configuration.