The LinkPOS app won't load: Difference between revisions
David Ashton (talk | contribs) (Created page with "If the LinkPOS app on the PAX device won't load first make sure the following checks have been made: * The device is connected to the local network designated for the LinkPOS system. If not, here are instructions on how to connect it to the network. * The local network has access to the internet. * The device has the latest version of LinkPOS installed. * Hard reboot the device and start the LinkPOS app again. If all of these hav...") |
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If the LinkPOS app on the PAX device won't load first make sure the following checks have been made: | If the LinkPOS app on the PAX device won't load '''first make sure the following checks have been made''': | ||
* The device is connected to the local network designated for the LinkPOS system. If not, here are instructions on [[Connect a PAX device to the network|how to connect it to the network]]. | * The device is connected to the local network designated for the LinkPOS system. If not, here are instructions on [[Connect a PAX device to the network|how to connect it to the network]]. | ||
* The local network has access to the internet. | * The local network has access to the internet. | ||
* The device has the latest version of LinkPOS installed. | * The device has the latest version of LinkPOS installed. Here's how you check: | ||
** Open the PAXSTORE app | |||
** Select My Apps | |||
** If the LinkPOS app has an update button next to it touch it to install the latest version. | |||
* Hard reboot the device and start the LinkPOS app again. | * Hard reboot the device and start the LinkPOS app again. | ||
Latest revision as of 13:34, 2 September 2022
If the LinkPOS app on the PAX device won't load first make sure the following checks have been made:
- The device is connected to the local network designated for the LinkPOS system. If not, here are instructions on how to connect it to the network.
- The local network has access to the internet.
- The device has the latest version of LinkPOS installed. Here's how you check:
- Open the PAXSTORE app
- Select My Apps
- If the LinkPOS app has an update button next to it touch it to install the latest version.
- Hard reboot the device and start the LinkPOS app again.
If all of these have been tried and it still won't load follow these instructions to reset the app:
Reset the LinkPOS app
Touch the home button.
Touch the settings app.
Enter the password. If you don't know the password contact LinkPOS support.
Scroll down and select Apps
Select LinkPOS from the list of apps
Scroll down and clear the data and clear the cache.
With all the data deleted this will completely reset the app.
Touch LinkPOS to start the app again.
Then follow the instructions to setup the app again from scratch