Install the LinkPOS app: Difference between revisions

Latest revision as of 15:53, 20 September 2023

If you would like to install the LinkPOS iPad app please follow these instructions:

The first thing to do is bring up the Safari web browser on the iPad where the app will be installed:

Touch the Safari icon
Touch the address bar at the top of the page
Go to the LinkPOS app download web page by entering this URL in the address bar: https://linkpos.net/app
Touch the link under the Current Build section. If you have been asked to install a specific version then select the link for that version. In this screenshot the current version is 2047
A dialog will pop up asking if you want to install the app. Touch Install
After selecting Install, on the iPad home screen it will show the LinkPOS icon loading and then installing.
When the progress wheel finishes and the LinkPOS icon returns to normal, touch the LinkPOS icon to start the app
You will get this warning when touching the LinkPOS icon:

In order to run the app you must first allow the app to be run by trusting the LinkPOS enterprise developer - OlympusPOS LLC.

To do this you need to go to the iPad settings app

From the settings app select General and then VPN & Device Management

From there select OlympusPOS LLC

Then touch Trust Olympus POS LLC and it will pop up a confirmation dialog where you will touch Trust again to trust the LinkPOS developer.

At this point you can go back to the iPad home screen and touch the LinkPOS app to start the app.

Select "Log in to your account"
Enter the credentials for your store and touch Login. If you don't know the company/store/password for your location contact LinkPOS support to get these values
If you have installed the app on another iPad previously you can select "Restore an existing device" to create a new register from a copy of the existing device. If this is the first time installing the app then select "Create a new device" and follow these steps to create a new device.
The app will get a list of all the existing devices from the LinkPOS server. Select the device you are copying from the list.
It will confirm the device you want to restore. Touch Next
Enter a new register number and then touch Restore on the confirmation page. For example if you already have register 1 installed and you want to create register 2 with the same settings as register 1 then change the register number to 2 and then touch Restore.
If a warning dialog comes up then the register you are trying to create already exists. Hit cancel and enter a unique register number before touching Restore again.
The settings are loaded and then the app goes to the login screen. You can now use the new device.

LinkPOS app access rights

During installation and when running the app for the first time it will ask for several permissions. You must enable all of them in order for the app to function. You can select "Only while using the app" but you must enable all of the permissions. The app must have access to the network in order to communicate with other devices and printers. The app must have access to Bluetooth in order to communicate with credit card devices and printers. The app must have access to location in order to accept online orders. Online orders can only be accepted if there is an iPad turned on at the location of the store to ensure that the order taken will be fulfilled. The app must have access to the camera in order to scan QR and bar codes on receipts, coupons, and loyalty cards. If you selected no to any of these requests you can go to the iPad settings app, select LinkPOS, and turn access to those permissions back on.

@@ Line 10: / Line 10: @@
 # After selecting Install, on the iPad home screen it will show the LinkPOS icon loading and then installing.<br />[[File:LinkPOS loading and installing.jpg|frameless]]
 # When the progress wheel finishes and the LinkPOS icon returns to normal, touch the LinkPOS icon to start the app
-# You can verify the new version installed at the bottom of the LinkPOS login screen. In this case it is 2047. The app is updated and ready to use.<br />[[File:Updated version.jpg|frameless]]
+# You will get this warning when touching the LinkPOS icon:
-# You will need to perform these actions on every iPad in your store including the bump stations. All of the apps need to be on the same version.
-# You will probably want to touch the Refresh arrows in the lower left corner of the login screen and then restart the app when that finishes to get any updated data with the new release.
-= Installing the app for the first time =
-If the app has not already been installed on the iPad then you will get this warning when touching the LinkPOS icon:
 [[File:Untrusted warning.jpg|frameless]]
@@ Line 39: / Line 34: @@
 At this point you can go back to the iPad home screen and touch the LinkPOS app to start the app.
-Since this is the first time the app has been run on this iPad you will need the credentials for your store to log in. Please contact LinkPOS support and they can walk you through the steps to set up a new register or [[Restore Device|restore an existing one]].
+# Select "Log in to your account" [[File:1 login-create-demo.jpg|center|400x400px]]
+# Enter the credentials for your store and touch Login. If you don't know the company/store/password for your location contact LinkPOS support to get these values[[File:2 company store password.jpg|center|400x400px]]
+# If you have installed the app on another iPad previously you can select "Restore an existing device" to create a new register from a copy of the existing device. If this is the first time installing the app then select "Create a new device" and follow [[Create a new device|these steps to create a new device]]. [[File:3 restore existing create new.jpg|center|400x400px]]
+# The app will get a list of all the existing devices from the LinkPOS server. Select the device you are copying from the list.[[File:4 select device list.jpg|center|400x400px]]
+# It will confirm the device you want to restore. Touch Next [[File:5 selected device.jpg|center|400x400px]]
+# Enter a new register number and then touch Restore on the confirmation page. For example if you already have register 1 installed and you want to create register 2 with the same settings as register 1 then change the register number to 2 and then touch Restore. [[File:6 confirm configuration.jpg|center|400x400px]]
+# If a warning dialog comes up then the register you are trying to create already exists. Hit cancel and enter a unique register number before touching Restore again. [[File:7 replace existing device.jpg|center|400x400px]]
+# The settings are loaded and then the app goes to the login screen. You can now use the new device.
+[[File:8 login screen.jpg|center|400x400px]]
+== LinkPOS app access rights ==
+[[File:Allow local network.jpg]][[File:Use bluetooth.jpg]]
-When running the app for the first time it will ask for several permissions. You must enable all of them in order for the app to function. You can select "Only while using the app" but you must enable all of the permissions. The app must have access to the network in order to communicate with other devices and printers. The app must have access to Bluetooth in order to communicate with credit card devices and printers. The app must have access to location in order to accept online orders. Online orders can only be accepted if there is an iPad turned on at the location of the store to ensure that the order taken will be fulfilled. The app must have access to the camera in order to scan QR and bar codes on receipts, coupons, and loyalty cards. If you selected no to any of these requests you can go to the iPad settings app, select LinkPOS, and turn access to those permissions back on.
+During installation and when running the app for the first time it will ask for several permissions. You must enable all of them in order for the app to function. You can select "Only while using the app" but you must enable all of the permissions. The app must have access to the network in order to communicate with other devices and printers. The app must have access to Bluetooth in order to communicate with credit card devices and printers. The app must have access to location in order to accept online orders. Online orders can only be accepted if there is an iPad turned on at the location of the store to ensure that the order taken will be fulfilled. The app must have access to the camera in order to scan QR and bar codes on receipts, coupons, and loyalty cards. If you selected no to any of these requests you can go to the iPad settings app, select LinkPOS, and turn access to those permissions back on.